Interesting reading – week 16 2010

I can read you know!

Migrating a site and following best practice is a nerve ranking time and when the latest discussion of losing some value through the server side 301 redirect hit the SEO community there was a flood of discussion, some useful and some not.  The disadvantage of being a corporate SEO is the level of detail I personally can share about my employer, but some can and some also can talk generally.  There was a nice article on Seer Interactive called “how much link juice are you losing”. It is worth a read and shows similar patterns that I have seen a number of times.  Its nice to know other are having the same joys as I am.

In the same vein, after some major overalls here to the day job (multi-billion dollar business) at a global level, moving >70 sites, and in some places technology & platform too, there is always the debate about domains. Should it TLDs or ccTLDs, which is best, which is worse.  People selling a service or that ideology supports their company stance are always very vocal and incredibly noisy.  And they can be as people who have actually done it for real cant talk about it.  And as per my comments above, when some are able to, its interesting to see their thoughts.  I liked this blog, and the first article I saw on their site – well done Antezeta for your domains and SEO article.  The short answer, is that it depends.  Depends on your particialar situation, what it is going to be like the future, what makes sense to your business. What are the business objectives and resources. The list goes on.  But as a corporate SEO, you have to make workable, winnable, best-fit decisions all day long !

SEOBook’s Aaron Wall posted a cynical (that’s good in my book) argument around renting links and search spam and a grumble about the level of SE policing. And then how content farms are low quality and that SE’s are generally the worst offenders of ‘scraping’ other peoples content and making it work for their own ends. And the bit I liked were the comments about how community sites allow outbound links, then they get big and call out the “SPAM!” card, nofollow all the hard links and the people who supplied content in good faith, lose their hard work, well ‘payment’ for it. Well written article and I thought worth a mention.

One for the day job to care about! We have known about this for months and actively been supplying our data for this test, but when Google announced that they were going to show hotel prices on their SERPs it could be seen as a ‘butt-clenching’ moment for SEO. My favourite public write up after their announcement went out to the wider world was on John Battelle’s site, I liked the title – “Experiement to freak out Expedia and Hotels.com”, We will see what happens and if this is the death of the body terms in hotel/travel industry.

And my fun sites to watch at the moment are SEOBullshit and always a bit of Seth.

SEO New Year Resolutions for 2010

2009 was a big year personally in my world of SEO. I have done major website moves and domain reorganisation. Hired and expanded my team domestically and internationally. Institutionalised SEO into many divisions and departments including internal training. Optimised websites from the ground up. Commissioned large scale content projects. And we have changed our development process to an agile methodology for projects and a new continuous improvement work stream. Sometimes I wish I could say more, but the really good stuff is secret due to my obligation to my current employer. Obviously I had some help with some/all of this, but you get the idea why I am enjoying a bit of time off over these holidays.

There have been some more shifts, changes and shake downs in my macro world. Bing and Yahoo are doing things together. Google is launching a new product or service every other week. Algo changes towards brands, something about caffeine and social media & “real time”. The ever-ever-flux of the SERPs. Personalisation of SERPs even for people without accounts. New innovations in search from fringe players (love the visual search from Bing). With as much advice, commentary, and noise in the SEO community as every (me included). 2009 has been busy in SEO.

So, at this festive time I thought I would jot down some notes to self and anyone else who wants to read them.

Now the fundamentals won’t change in twenty-ten of:

1. Make accessible pages
2. Understand your audience and how they search and use their keywords and key phrases
3. To build out content and a site that users value and engage with, and
4. Earn inbound links from authoritative site organically or with some help

But on top of this I was thinking about my New Year resolutions for SEO 2010. Here is my provisional list:

1. It’s all about Conversion in 2010

You have done everything you can to get visitors to your site. You have worked on accessibility and site performance. You have even optimized your meta to help with your public SERPs snippet. You need to do one more thing – work on Conversion. This is the next easiest thing you can do to affect your bottom line. If your targets are $£€ then you have your visits, now you need to make them work harder. If you are able do MVTs (Multi-Variant Tests) do so. Keep your best known page for SEO, as the default, but change the order, presentation, layout of your page and content and measure what is best for visitor conversion. A small percentage improvement could mean tens of thousands of dollars per day.

2. ROI, ROI, ROI

Take the reports you have asked for over the last year and really use them. There are obvious caveats about some reports around rankings, pages in the indexes etc etc. But spider reports and onsite metrics you have to trust. We all know there are issues with last click attribution but it is equally wrong for everyone. If SEO is to be taken seriously within the organisation and resources appropriately, senior management have to believe and the easiest thing you can do is find “causality”. If you pay for something; what does it do for you? And if you can prove that with numbers you will be a serious corporate SEO.

3. Team, team, team

There is so much knowledge within your own teams. Use it. Maybe we should hold an internal SEO summit with a real example ‘Show and tell’. You can learn more from things that don’t work sometimes. And if you set up a prefix of total honesty and amnesty you can learn a lot.
This could be with your own team or with other SEOs within your company or family of companies. And if you are brave within your extended network and non-competitors. You can easily set up internal d-lists and allow your widen stakeholders to pose questions, share observations etc etc. Ideas are not exclusive to people with SEO in their job title. The skill of a corporate SEO is the harness this enthusiasm and filter for the nuggets that can make a difference.

4. Read less blogs and rely on my own experience

This year I have found so many blogs from SEO commentators that get recycled extensively especially if they have a great headline or claim to have an inside tip. But much of these have been noise. I think my ego is big enough and knowledge secure enough to read a smaller set of sites/authors that I respect.

5. Sign up for the Webmaster Tools and use them

There is an ever increasing about of real information being shared back within the tools especially Google’s webmaster central. From the simple optimisation, a clue to crawl behaviour and crawl errors, to feedback on sitemaps, to page load speeds and performance to the engines telling you if you have any problems. If this matches to your own bot and user metrics then there is something in it. These tools for robots.txt and parameter handling are especially useful if you work for a large corporate and making the proper changes is difficult to do. Generally a clean site is a healthy site.

That’s my draft SEO resolutions as of the 27th. Maybe I will think of more before 2010 starts?

My excuses for why Rankings aren’t all they are cracked up to be!

They change so often. Try doing a search, search again and now…. search again – are they the same?

I am on the phone with you and we are comparing rankings. I am in London and you in New York. I bet we see different results. The major players try to help with geo-targeting results. Especially if you have a geography in the search term.

You see ranking different to me?! Are you logged into your Gmail account when searching in Google. I bet the boss has been obsessing about a competitor, on their site for days. And then searches for us, we won’t be there and the competitor is there in natural search and PPC. The engines believe is you have been to site a lot, then you like it and gives you it more in your personalized results.

Vanity terms. People always talk about the vanity terms of very precise terms/phrases. But being high on this term may not be the terms that will actually make your money. You can always use your PPC campaigns to validate and if necessary educate your stakeholders. Maybe you too focus on these terms and you wonder why with a good position the $$$ isn’t rolling in!?

Universal or blended search. It seems and from bitter experience you get a #1 ranking and then the engines decide to put a map, with listings, reviews, news, stock information or a image above the classic one spot. So your potential click through rate has vanished!

Although I always love a number one ranking. And still a secret objective!

Social media – the case for SMO

I have just come across this video as referenced in a Phocuswright round up.  It is a presentation by my new (well as of today) favourite site, Socialnomics.  The video is similar in nature to a good book of “Freakonomics”, mixed with Gladwell’s “Tipping point” blended into the case for doing “something” as a business.

I too can appreciate that social media (SMO) is not right for everyone and everyone’s business. And after some pilots I have run, your customers may point you in the real direction.  But not to act seems to be a lost opportunity.

To measure ROI on social media is difficult if you are comparing to conventional channels.  You should ask yourself whether a Twitter followerer or Facebook fan is worth <, > or = to a newsletter sign-up? And whether a highly engaged internet active, prequalified online early adopter is the type of customer you should be appealing to?

With one foot in the marketing world, I hear my colleagues past and present talk about “customer centric”, “customer engagement” and “top of mind”.  Surely any medium that allows the customer to be in charge of comms/info/receiving deals is a good thing.  And brands that encourage people to engage I predict will be the winners in the long term.

Anyway, watch their video, it is better than I can type here – what do you think?